Payment Policy

Payment Policy

At Maple North, we are committed to providing a secure, smooth, and reliable payment experience. Below you will find important information regarding how payments are processed and protected on our website.

  1. Accepted Payment Methods

We currently accept the following payment options:

  • Visa

  • Mastercard

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments are processed in CAD (Canadian Dollars) unless otherwise indicated during checkout.

If you are purchasing from outside Canada, your bank or digital wallet provider may apply currency conversion rates or additional transaction fees. These charges are determined by your payment provider and are outside of our control.

  1. Secure Transactions

Protecting your payment information is extremely important to us. All transactions made on our website are processed through encrypted SSL technology.

Payments are handled securely by certified third-party providers that comply with PCI-DSS (Payment Card Industry Data Security Standard). This ensures your card details remain encrypted and are never stored on our servers.

Before completing your purchase, you will see a secure connection indicator in your browser, confirming that your payment is protected.

  1. Order Processing

Orders are only confirmed once payment has been successfully authorized.

After your transaction is completed, you will receive a confirmation email with your order details.

If a payment is declined, cancelled, or fails for any reason, the order will not be processed.

In some cases, your bank or payment provider may temporarily place an authorization hold on the funds. This is a standard procedure and will automatically adjust once the payment is finalized.

  1. Refund Policy

If a return is approved in accordance with our Return Policy, the refund will be issued to the original payment method used at checkout.

Refunds are processed within 14 days after we receive and inspect the returned item.

Please note:

  • Refunds apply to the purchase price of the product only

  • Shipping fees are non-refundable unless the return is due to an error on our part

Depending on your bank or payment provider, it may take an additional 3–10 business days for the refunded amount to appear in your account.

  1. Payment Issues and Disputes

If you notice an unfamiliar or incorrect charge related to Maple North, please contact us immediately at:

info@maplenorth.shop

We will investigate the matter promptly and work directly with the relevant payment provider if necessary to resolve the issue as quickly as possible.

  1. Contact Information

For any questions regarding payments, billing, or refunds, please reach out to our Customer Support Team:

info@maplenorth.shop

All transactions completed on our website are securely processed through trusted payment providers to ensure a safe and seamless shopping experience.