Shipping Policy
Shipping Policy - Maple North
At Maple North, we aim to deliver your order quickly, securely, and efficiently. Below you will find important information regarding our shipping process.
Order Processing Time
All orders are prepared and processed within 1–3 business days (Monday through Friday, excluding holidays).
Once your order has been processed, it will be transferred to the shipping carrier and prepared for dispatch.
Delivery Time
Estimated delivery time is 4–8 business days after shipment.
Please note that delivery times are estimates and may vary depending on your location and external factors such as weather conditions or carrier delays.
Shipping Destination
This shipping policy applies to deliveries within Canada.
Shipping Fees
We offer free shipping on all orders.
There is no minimum purchase required to qualify for free delivery.
Order Tracking
As soon as your order has been shipped, you will receive a confirmation email containing your tracking details. You can use this information to monitor your shipment in real time.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible at:
Orders can only be cancelled before they have been shipped.
Once an order has been dispatched, cancellation is no longer possible. In that case, you may follow our Return Policy after receiving the item.
Damaged or Incorrect Items
We kindly ask that you inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us immediately with:
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A description of the issue
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Clear photographs of the item and packaging
We will review the situation and arrange a replacement or refund as appropriate.
Shipping Delays
If your order has not arrived within 11 business days, please allow an additional 2 business days, as occasional delays may occur due to carrier issues, weather conditions, or seasonal volume.
If your order still has not arrived after this timeframe, please contact us and we will investigate the matter promptly.
Customer Support
For any questions regarding shipping or order status, please contact:
Maple North
Email: info@maplenorth.shop
Our team is committed to ensuring your shopping experience is smooth from checkout to delivery.